Frequently Asked Questions

When should I have my carpets steam cleaned?

To get the longest possible wear out of your carpet, your carpets should be cleaned regularly.  You know it is time to clean the carpet if:

      • Your carpet was last cleaned over 12 months ago.
      • The carpet is very soiled.
      • Pets are allowed on the carpet.
      • The carpet is in a high-traffic area in your office or home.
My friend tells me not to have my carpet cleaned because when she had them cleaned, they became dirty very quickly.

Yes, this can happen when a poor-quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out.

A professional carpet cleaner will avoid this problem by pre-spraying your carpet first, then rinsing the pre-spray out, similar to a rinse cycle on a washing machine.

How often should I clean my carpets?

Your carpets should be professionally cleaned every 12 months.  When cleaned and maintained correctly, the carpet life is extended.  Your carpet will not be damaged if cleaned correctly and on a regular basis.  It is the unseen bacteria, soils and allergens that cause the damage.

Is it possible to clean carpets too often?

No.  Frequent cleaning of the carpet will help keep maintain its original appearance.

It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy soiling (near the kitchen, dining room, rumpus room, etc) are cleaned more frequently than the other areas.

Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order.

How soon can I walk on my carpet after cleaning?

Immediately, a professional carpet cleaner will clean the carpet fibers only. The backing, underlay or floorboards should not get wet.

What stains will be removed when I have my carpets cleaned?

A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot.  We carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc.  If the stain has not been set and becomes permanent, stain removal can be successful.

Will hot water extraction (steam cleaning) damage my carpet?

No.  Hot water extraction is the method preferred by many leading carpet manufacturers.  It is considered by many to be the best method of removing embedded soil and other contaminants.

Will carpet cleaning destroy the stain resist treatment?

No.  It isn’t necessary to reapply the stain-resist treatment after every carpet cleaning service, depending on how frequently the carpet is cleaned.

Foot traffic can destroy some stain-resist treatments.  Therefore, those treatments should be reapplied after every 2nd or 3rd carpet cleaning service.  Carpet that is only cleaned each every 12 to 18 months may require treatment at that time.

What is your typical process for working with a new customer?

When we meet with a new client we spend a few minutes going over any concerns and problem areas of the carpet floors or upholstery to be cleaned. We also explain what they can expect during and after the service is complete, including details of the cleaning process and care afterward. Next, we measure the areas to be cleaned, and test for color fastness and cleaning ability. We write and present a quote to the client and upon approval, we then start the cleaning process.

What education and/or training do you have that relates to your work?

I have 26 years of carpet, upholstery, rug and other fine textile cleaning experience. Certified master cleaner in 1998. All of our techs have years of experience and are continuously training to stay current with advances in our industry.

Why do some carpet cleaners advertise extremely low prices (as low as $5.00 per room) and when they arrive to clean my carpets, the price always goes up?

It is an old trick called bait and switch.  Simply, they want you to book with them because the price is too good to refuse.  When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra because you will be told your carpet needs an industrial clean, extra for deodorizing, extra because the $5,00 per room price only applies when you have 15 rooms cleaned and the list goes on.

A professional carpet cleaner will include spot and stain removal, heavy soiling, deodorizing etc in the price quoted over the phone.

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